NetGuido

Multimedia technology-based supply via COSMOCOM “Contact Center On Demand” mode integrated, hosted, infogéré. BENEFITS OF THE SOLUTION COSMOCOM RELATED SERVICES OVERLAP SIMPLICITY OF THE deployment the centralization of the technology platform enables deployment easy, fast, on any post accessible by telephone network, Internet or IPVPN: Either full independence geographical TV positions of advisers.


• ? ? The ÉVOLUTIVITE
The 100% software services running on IP
Intel servers IBM x-Series on Windows 2003, SQL Server
and MS-Exchange. The ability to adapt
require the company by simply adding servers.
• ? ? AN OFFER MODULAR
Solution available in integrated mode in
network infrastructure of the enterprise, or hosted or
ASP mode rental for hosting providers
service.
AN ADVANCED TECHNOLOGY
• ? ? The software platform COSMOCOM, 100%
software and IP, will provide a centre
multimedia contacts adapted to each job
call centre.
• ? ? Architecture high capacity and availability manager
in a unified manner all multimedia interactions:
telephony, VoIP, E-mail, Web, video, SMS,
fax, ..
• ? ? A single solution with a multimedia ACD, a
SVI, a driving force for outgoing calls predictive,
management response E-mails, recording, and
effective tools
• ? ? UNIFIED PLATFORM
Features ACD, IVR, CTI, Pre-Dial via
contacts voice, e-mail, Web are implemented by
a unified permitting any interaction for a
efficient processing of customer contacts.
• ? ? INTEROPERABILITY
Integration with simplified business applications
(CRM, ERP, E-business) with open APIs
using the standards for strong
interoperability and put into production quickly.
• ? ? ECONOMY
This unified solution over IP reduces the need
infrastructure at each site, interconnections
and optimizes operating costs with the Services
Managed to OVERLAP.
INTEGRATEUR CERTIFIED FOR THE SOLUTION OF CENTRE
MEDIA CONTACTS COSMOCOM
INTEGRATION and HOTEL SIMPLIFIED
The IP standards, SIP, XML any easier integration into the technical environment of the company:
• ? ? ComoConnector allows for easier integration with business applications CRM, ERP, .. on
open standards: Microsoft COM objects or XML
• ? ? Integrating IP adapts to all configurations of existing posts PC, PABX, IPBX, VoIP gateway
to provide each agent full functionality regardless of where
• ? ? tools and reporting provided by the hotel CosmoConsole from a web browser help
administrators and supervisors to improve the relationship with the customer service
• ? ? comprehensive services call centers: monitoring, listening, dashboard, registration,
historical, multilingual on routing event ..
GLOBAL SERVICES PROVIDED BY THE EXPERTS OF OVERLAP
11 avenue Dubonnet
92400 COURBEVOIE
Tel. : 01 47 68 67 64
http://www.overlap.fr
http://www.cosmocom.com
All contacts: phone calls, voice over IP, E-mail, Web, Chat, SMS, fax, video,
Push to talk, .. are implemented and unified on the same platform 100% software.
A graphical tool CosmoDesigner can manage and administer the flow for all
channels on the functions ACD, IVR, CTI. The rules of dynamic routing and file
expectations are universal through a single database.
MANAGEMENT OF MEDIA CONTACTS
Architect IT infrastructure and networks, OVERLAP NETWORKS provides all
engineering services, pilot project, implementation and operation:
• ? ? engineering solution contact centers to meet the requirements of
Trades customer relationship management
• ? ? Integration of applications, deployment of the technology platform,
connections on phone networks, Internet or IP-VPN, and training
• ? ? lodging platform “Contact Center On Demand” mode mutualisé
for service providers, or ASP.
• ? ? Services managed operational 24 hours / 7 days